MYW Unscripted Episode 05 – Of Metrics and Interventions Part 2

In the second episode of a two-part series, Jose and Nicholas cover what went wrong with the NYPD’s system for tracking crimes and have a broader discussion around the challenges of picking metrics to incentivize behavior and drive performance.



0:40: Brief recap of part 1 and setup for part 2

1:50: Downsides of applying “The Crime Machine”

4:37: The problem with chasing metrics

7:18: Maximum or ceiling value of metrics

9:09: Danger of focusing on single metrics at the expense of others

11:16: “The Cobra Effect”

15:38: Our takeaways and wrap-up


Mentioned This Episode:

Reply All: The Crime Machine Part I –

Reply All: The Crime Machine Part II – Email us your ideas here!

MindYourWorkIO – Send us a tweet! – Find us here!



Our intro and outro music for Unscripted is “Pamgaea” by Kevin McLeod, licensed under licensed under Creative Commons: By Attribution 3.0 License. You can find more of Kevin’s music at


Logo Artwork by Antonella Espinoza. Find her at @ellaspin on Twitter!

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